Privacy Policy & Alert Handling Disclosures
Privacy policy for IT personnel using NetSense Monitor to receive real-time infrastructure alerts, performance telemetry, and system notifications.
1. Overview & Purpose
NetSense Monitor is a specialized mobile application designed for IT personnel, network administrators, and system engineering teams. The application delivers real-time notifications, status updates, bandwidth metrics, hardware status alerts, and telemetry events generated by NetSense network infrastructure appliances and servers.
This Privacy Policy explains how NetSense Technologies Inc. ("NetSense", "we", "us") collects, uses, stores, and protects information processed through the NetSense Monitor Android application.
2. Direct API Communication & Real-Time Alert Disclosures
Because the primary function of NetSense Monitor is delivering urgent IT alerts (such as link outages, high CPU/memory utilization, or firewall security triggers), the application communicates directly with your organization's NetSense server infrastructure via secure HTTPS and WebSocket APIs.
Direct NetSense API Communication: NetSense Monitor communicates directly with your enterprise NetSense server API over encrypted TLS connections. We do not use Firebase Cloud Messaging (FCM) or any third-party push notification relays.
API Session Tokens: Upon signing into NetSense Monitor, the app establishes an authenticated API session (using OAuth2 bearer tokens or API keys). Real-time alerts and system metrics are fetched and pushed directly via secure API endpoints.
Notification & Alert Payloads: Alert payloads transmitted via API contain system operational telemetry (e.g., "Gateway-North Interface Down", "High CPU Load on Node 3"). They do not contain personal user communications or personal data.
Notification Control: You can manage notification alert thresholds inside the app settings or manage app notification permissions at any time via Android System Settings.
3. Information We Collect
To provide reliable alert delivery and authenticate authorized IT personnel, NetSense Monitor collects the following data:
| Data Category | Specific Items Collected | Purpose | Retention |
|---|---|---|---|
| Account & Authentication | IT Admin email address, username, organization ID, OAuth2 access tokens, API credentials | Authenticating IT personnel with their organization's NetSense Monitor server instance | Stored securely in Android Keystore until logout |
| API Session & Notification Data | NetSense API Session Token, Device Instance ID, alert acknowledgment timestamp | Delivering real-time alerts via direct API stream to the user device | Duration of active session / account linkage |
| Device Information | Android OS version, app version, device model, unique device instance ID | Optimizing notification formatting and diagnosing app crashes | 30 days diagnostic retention |
| App Telemetry & Diagnostics | App crash logs, API latency metrics, error stack traces (opt-in) | Ensuring app reliability and fixing performance bottlenecks | Aggregated & anonymized |
4. Read-Only Monitoring Scope
NetSense Monitor is engineered as a read-only telemetry and notification application. It receives network telemetry, event logs, and status metrics from NetSense appliances to display dashboards and send alerts.
The NetSense Monitor application does NOT perform active network configuration changes, modify firewall rules, or execute remote shell commands. Remote management capabilities are restricted to the NetSense Orchestrator application.
5. Android Device Permissions Explained
NetSense Monitor requests only the necessary Android permissions to handle notification delivery and network connectivity:
| Permission | Android Identifier | Purpose |
|---|---|---|
| Post Notifications | android.permission.POST_NOTIFICATIONS |
Required on Android 13+ to display push notification banners and critical IT alert cards in the notification shade. |
| Internet Access | android.permission.INTERNET |
Enables encrypted communication with your organization's NetSense Monitor server API. |
| Boot Completed | android.permission.RECEIVE_BOOT_COMPLETED |
Re-establishes background alert listener services when the device restarts. |
| Vibration | android.permission.VIBRATE |
Triggers haptic feedback for high-priority/critical infrastructure outage alerts. |
6. How We Use Collected Information
We use the collected information exclusively to:
- Deliver critical system alerts and status notifications to IT personnel.
- Maintain user session authentication and authorized access to enterprise dashboards.
- Allow IT admins to filter and customize alert threshold preferences (e.g., receive only Critical severity alerts).
- Improve app stability, crash prevention, and push notification delivery speed.
7. Security & Data Protection
We implement robust security controls to ensure enterprise telemetry and IT alert data remain confidential:
- TLS 1.3 Transport Security: All API communication between NetSense Monitor and NetSense servers is encrypted in transit over HTTPS/WSS.
- Hardware Keystore Storage: Session tokens and authentication keys are stored using Android's hardware-backed Keystore system.
- Certificate Pinning: Protects app communication against intercepting proxy attacks.
8. Data Sharing & Third-Party Services
NetSense Monitor does not sell, rent, share, or transmit personal or system information to any third parties.
- Direct NetSense API Server Architecture: The application operates using direct API communication with your organization's NetSense server infrastructure. No third-party notification brokers, analytics SDKs, or cloud messaging services (such as Firebase) are integrated or used.
- Enterprise Data Control: All system telemetry, alerts, and user authentication tokens remain strictly within your enterprise's NetSense server environment.
9. Data Retention & User Rights
Your account credentials remain on your device until you log out or uninstall the application. You may revoke push notification permissions at any time through Android System Settings, which will stop alert delivery to your device.
IT personnel seeking access, correction, or deletion of server-side notification logs should contact their organization's system administrator.
10. Contact Information & Policy Updates
This Privacy Policy may be updated periodically to maintain alignment with technological or regulatory developments.
NetSense Technologies Inc. - Privacy & IT Security
Email: privacy@netsense.io
Website: https://netsense.io/privacy